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FAQs

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Email us

Thegridlabstore@gmail.com

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Orders are processed within 48 hours, typically within 24 hours or less.

Who are you guys?

We're a passionate group focused on finding the coolest products that will elevator your life, style, and prestige. 

What should I do if there is a problem with my custom order?

Please reach out to us on our contact page above :) we will get back with you ASAP. 

How long does shipping usually take?

Delivery is typically expected within 3-5 business days, however, some products that The Grid Labs sells may take more time depending upon which US warehouse your product is being shipped from.

Refund Policy?

Reach out to us at thegridlabstore@gmail.com and include your order # if possible. We will work with you to get a refund if the product is not as expected or the wrong product happens to be shipped. Our team strives for quick turnaround times.